Delivery and Returns
Please read each product description for our current dispatch time. This is the time we need to personalise/source items and prepare them for shipping.
Although we make every effort to dispatch within the specified time, during busy periods, delays may occur. We will try our best to keep customers notified if this is the case. If, however, your order is required by a certain date, please use the contact form on our website before placing an order.
For personalised items, please read each product description carefully and include the correct information. This will ensure there are no additional delays.
Please note that where dispatch times for each product may vary, if more than one item is purchased, postage will be combined at the later specified date.
If you haven’t received an order confirmation email in your inbox, please check your junk mail folder.
We ship Monday to Friday (excluding bank holidays) via Royal Mail Tracked 48 or Evri standard which takes approximately 2-3 working days to arrive. A confirmation email with tracking information will be sent when an order is being prepared for dispatch.
If you requrre a particular shipping service please do contact us and we will try our best to accomodate.
We ship worldwide via Royal Mail. Once you receive a confirmation of dispatch email from us, please allow approximately 10-14 working days for your order to arrive.
We hope you will love your order, but if you are not satisfied, please let us know, we can only offer an exchange or refund within 28 days of receipt of your purchase.
Customers are responsible for return shipping costs unless the item is defected or not as described.